FAQS
What is the difference between Parfum, Eau de Parfum and Eau de Toilette?
These terms reference the concentration of essential oils in a scent. Parfums or perfumes are the strongest strength with approximately 20-30% of essential oils. Eau de Parfum (EDP) represents midrange strength consisting of 10-15%, and Eau de Toilette (EDT) is the lightest strength containing the least amount of essential oils with a range of 3-8%. Bellekin’s EDP compound is 18-25%, and our EDT compound is 7-9%.
How do I make my fragrance last all day?
The most significant influence on scent longevity is ensuring that skin is properly moisturized prior to applying the scent. Layering products such as body lotions or oils with the same scent will also increase the longevity and intensity of a scent
Where should I apply fragrance?
We recommend applying your Bellekin fragrance on each of your wrists and each side of your neck. We also recommend spraying the back of your neck so that you leave a scent trail behind you. It is recommended to apply the fragrance directly to the skin to allow the fragrance to blend with one’s chemistry as well as emit scent when warmed by the body. Do not rub the fragrance on skin or rub your wrists together, as this will alter how the fragrance develops.
Why has my Bellekin fragrance changed color?
Some notes in our handcrafted fragrances can be photosensitive. It is possible they can change color over a long period of time, if they are exposed to direct light.
What is the shelf life of Bellekin fragrances?
The shelf life of our artisanal fragrances begins with the first spray once the scent has been introduced to air, allowing for a 3-5 year shelf-life as long as they are stored properly.
Where should I store my Bellekin fragrance?
To maintain the quality of your Bellekin scents after purchase, we advise that they are stored away from daylight, heat and extreme temperature change, which are the greatest causes of perfume deterioration.
The perfect environment for a Bellekin fragrance is a dark, cool space like a drawer, or on a shelf in a closet in a room with stable temperature. Do not store your fragrance in a bathroom or car.
What is an ancillary product?
An ancillary product is typically a bodycare item that is scented to match its namesake fragrance and is used to layer and intensify the scent but is also excellent to wear on its own.
How can I choose the best fragrance for me?
Our Customer Services Specialists are here to assist you with personalized recommendations. You can reach us at info@bellekin.com, Live Chat, or on the phone from Monday to Friday, 9 am - 9 pm EST and Saturday, 10 am - 6 pm EST at +31 6 11 48 81 20.
SAMPLES
Do you offer samples?
Yes. One free complimentary sample are offered with every full-size product order. You can also purchase one of our Sampler Sets to experience Bellekin fragrances.
Can I buy Samples?
Currently, Bellekin offers Sampler Sets for purchase. Our Sampler Sets include four Bellekin fragrance vial. Each vial is 2ml and includes approximately 20-30 sprays of fragrance. Please note, Sampler Sets are final sale and cannot be returned or exchanged.
I received different samples than I requested
Every full size Bellekin.com order comes with one complimentary sample and we strive to accommodate all sample requests. However, substitutions will be made if the original request is not in stock.
SHIPPING
Shipping is available within Canada, Puerto Rico and the United States only. Bellekin DOES NOT ship to PO/APO/FPO addresses.
Orders placed over the weekend will ship the following business day (on Monday). Orders placed after 11:30 AM EST will ship the next business day.
Collapsible content
How much is shipping?
Does Bellekin.com ship to Canada?
Do you offer express shipping?
How do I track the shipping of my order?
To view the shipping status of your order, please log into your Bellekin.com account. Then click on “Order History”. To view tracking details, click on the order number and the tracking number will be displayed — you may click on that link to direct you to the courier’s tracking page. An email will also be sent to the email address provided with all tracking information.
How long will it take for delivery?
Once I place my order can I change my address?
If you have made an error entering your shipping address or need to make a change, please contact us within 2 hours of placing your order by calling customer service at +31 6 11 48 81 20 or reaching out via Live Chat. Please note our business hours are Monday to Friday 9 am - 9 pm EST, and Saturday 10 am - 6 pm EST. Please note that change requests may add additional processing time to your order. Please note change requests outside of the 2 hour time frame cannot be accommodated due to our automated order processing system.
Where's my package?
Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.
If you believe your package is missing, we will start a trace with FedEx and take the required follow-up steps to place a claim in needed. This process takes 3-5 business days. We cannot replace packages until they have been confirmed missing and/or a claim has been substantiated by the Shipper.
What if my package arrives damaged?
If your package was damaged during shipment, save the box and merchandise and notify us immediately at info@bellekin.com with your order number and photos of the damaged products. We will arrange FedEx to retrieve and inspect the package and the damaged items will be replaced.
TROUBLE SHOOTING
My order was declined, and I received a "Payment Error" message. Why?
“Payment Error” means that details of your order do not correlate with the method of payment and your order has been declined. Your payment method has not been charged. An incorrect address or even a typo in the payment information will cause an order to be declined. We recommend speaking with your financial institution directly as this may clear up any potential discrepancies or simply reattempting your order ensuring that all information is current and correct.
How do I log into my account at bellekin.com?
Select the Login link in the upper right-hand corner of any page. Then enter the email address and password supplied when creating your account.
I forgot my account password. How do I retrieve it?
You can retrieve your forgotten password by selecting the Login link in the upper-hand corner of any page and then you would click on the “Forgot Your Password?” link found on the Customer Login page or during the checkout process while placing a new order.
How do I add or change my contact information?
Log into your account using the email address and password associated with your account. Select “View Addresses” and choose to update an existing address, add a new address or delete an address. You may also add or update an address during the checkout process.
I placed an order and received a message that said my payment was + held for review. What does this mean?
Information provided with your order has prompted our online security measures requiring additional review of your order. Please contact Customer Service at (888) 564-2292 Monday to Friday 9 am – 9 pm EST, and Saturday 10 am - 6 pm EST to allow us to assist you further.
I created an account on Bellekin.com after I placed an order, am I able to merge previous purchases to my account?
We are currently not able to merge any previous purchases into existing accounts. Please note, if you are placing an order as a guest and have an existing account, your new purchase will not be linked to your account.
GENERAL
Who is Bellekin?
What are the benefits of shopping on your site?
As the official online store for Bellekin fragrances in the Netherlands, we offer guaranteed authentic Bellekin fragrances hand-crafted. Additionally, we offer complimentary 2-day shipping with a qualified order. We also offer complimentary samples with all full-size orders.
Do you offer discounts or promotional codes that I can use for my order?
If you haven't signed up for our mailing list, please do. We will let you know about the latest launches, news and offers. While we may not offer discounts often, our Sampler Sets are a great way to experience a variety of Bellekin fragrances.
Why are other sites allowed to discount Bellekin?
Authorized Bellekin retailers do not discount authentic Bellekin products. Retailers offering Bellekin products at discounted prices are not representatives of Bellekin. This means that these retailers are not affiliated or substantiated with Bellekin. As such, we are unable to verify that the product purchased at an unauthorized retailer is not old, fake, tampered with or defective.
Do you keep any of my personal information?
Your personal information including name, email address, billing and delivery address when applicable is securely stored in our e-commerce database with the same SSL 128-bit encryption. This information is available for future orders when logging in, so that you do not have to type it again when you come back and shop with us. Credit card information is only saved upon your request.
Is shopping online at your site secure?
Yes. Our shopping cart processes all information by using the latest SSL128-bit security technology.
ORDERING
How do I register a new account?
Click on "My Account" in the upper right-hand corner of any page. Then enter an email address and password you will remember and continue to enter your information when requested.
How do I place an order?
Products are available from each section in the main menu and are also searchable via the search box in the upper right-hand corner of the website. On each product page, then the quantity you want to order and add the item to your cart. Continue to add additional items to your cart or continue through to the checkout process.
What sorts of payments do you accept?
We accept Ideal Visa, MasterCard, Discover and American Express via the secured online payment processor, Shop Pay. Payments are also accepted via PayPal.
Do you charge tax?
Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, AR, CA, CO, FL, GA, IL, IN, KY, LA, MA, MD, MI, MN, NJ, NV, NY, OH, PA, TN, TX, VA, WA, WI, CT, RI, SC, UT, DC, NE, NC.
Bellekin does not collect sales or use taxes in all states. Your purchase maybe subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or by other remote means. Your state may require you to report all purchases that were not taxed and to pay the tax on those purchases on a sales, use or income tax return. Details on how to report and pay these taxes may be found at the applicable state's website.
RETURNS
We accept returns within 14 days of purchase or delivery that are unopened, unused and have not been tampered with.
We cannot accept returns and exchanges of Bellekin products purchased at our authorized retailers.
GIFT CARDS
Bellekin E-Gift Cards are only redeemable on www.Bellekin.com.
Bellekin E-Gift Cards cannot be returned or exchanged after they have been delivered to the recipient.
Collapsible content
Are there any fees associated with the purchase of an E-Gift Card?
No. You will only be charged the face value of the E-Gift Card.
Can I change the value of an E-Gift Card after I've paid for it?
Not currently. Please contact our Customer Service team to cancel your E-Gift Card at +31 6 11 48 81 20 Monday to Friday from 9 am – 9pm EST, and Saturday from 10 am to 6 pm EST. A replacement e-card will be issued for the new value.
Can I cancel my purchase of an E-Gift Card?
If you chose a delivery date that is in the future, you can cancel your purchase by contacting our customer service at +31 6 11 48 81 20. If the delivery date is today or in the past, your purchase cannot be cancelled.
What will the recipient of my E-Gift Card receive?
When purchasing a Bellekin E-Gift Card, an email will be sent to the recipient informing them of your gift with a link to our website and the unique voucher code to use to enjoy their E-Gift Card. If purchasing outside of business hours, please allow 24 hours for your purchase to be processed and approved.
How do I know the recipient received the E-Gift card?
You will receive a message to your e-mail informing you of the delivery confirmation to the recipient.
How do I redeem my E-Gift Card?
To use your E-Gift card, simply visit www.Bellekin.com, shop your favorite fragrances and enter your unique gift card code at checkout in the “Promo Code” field. The amount of your E-Gift Card will be deducted from your total order.
What happens if my E-Gift Card still has a balance?
If the total amount of your order is less than the value of your Bellekin E-Gift Card, you will receive an email indicating the balance remaining on your card with a new unique E-Gift Card code of the corresponding unused value to use toward your next purchase.
What happens if my order total is more than the value of my E-Gift Card?
When the total amount of your order exceeds the total value on your Bellekin E-Gift Card, the credit card you choose to use will be charged the remaining balance. All of the value on your Bellekin E-Gift Card will be used first before any amount is charged to your credit card.
When does my E-Gift Card expire?
There is no expiration date on your E-Gift Card.
What if my E-Gift Card was not received?
If you are not sure if your E-Gift Card reached its destination, we encourage you to contact the recipient directly. Because of spam filters that may block incoming email, the recipient of your E-Gift Card may not have received or seen the card. If you need any assistance, please contact our customer service at +31 6 11 48 81 20 Monday to Friday from 9 am – 9 pm EST, and Saturday from 10 am - 6 pm EST.
KLARNA
Who is Klarna?
Klarna is a global payment and shopping provider that takes end-to-end responsibility for your payment. Klarna allows shoppers to buy now and pay later at more than 200,000 retailers around the world.
What are 4 interest-free installments from Klarna?
When you pay in 4 interest-free installments with Klarna, your purchase is split into 4 payments automatically charged to your debit or credit card every 2 weeks. There is no interest and no fees when payments are made on time. It’s that easy.
*CA resident loans made or arranged pursuant to a California Finance Lenders Law license.
Is there a cost for paying in 4 interest-free instalments?
There are no added costs or upfront fees when using this payment option. A late fee may be charged for payments made after the due date.
Will this impact my credit score?
When you choose to pay in 4 interest-free instalments, Klarna may perform a hard credit check.
What happens if I cancel or return my order?
As soon as we have received and accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
How do I pay for my order?
As soon as your order is shipped, you will receive an email from Klarna outlining your payment schedule. Payments will be automatically withdrawn from the debit/credit card you provided at checkout.
When is my payment due?
The first ¼ of your payment is due when your order has shipped. The remaining three payments will automatically charge every two weeks. Your payment schedule is sent via email and you can also access your payment schedule in the Klarna app by clicking on ‘Spending’, choosing the order you want to see, and then clicking on ‘Show Plan’.
Can I pay before the due date?
Yes. Just open the Klarna app or log onto https://app.klarna.com/ to pay off your balance early.
Is my payment information safe?
Your payment information is processed securely by Klarna. No payment details are shared with Bellekin Boutique. All transactions take place via connections secured with the latest industry standard security protocols.
I still have questions regarding payment, how can I get in touch?
Access 24/7 customer service in the Klarna app or review Klarna’s Customer Service page for a full list of FAQs.